Studio Policies

Cancellation Policy

The Harmony staff strives to give each client our fullest attention during their allotted time. Sessions will begin and end promptly as scheduled. Late arrivals are responsible for the full fee of their session.

All sessions are 50 minutes, unless otherwise noted.

To avoid interruption and prevent injury, clients who are more than 10 minutes late to a group equipment or studio class will not be allowed to join the class.

Instructors are not responsible to stay past 20 minutes of a Private or Duet session start time if the client has not called to say that they are coming or running late. If you have not arrived within 20 minutes of your scheduled session time, you will be charged the full session fee.

Sock Policy

We require all clients to wear socks, preferably with sticky bottoms, during their sessions at Harmony. Please bring a clean pair of socks to each session. We do sell Great Soles socks at the studio, should you need them.

Purchase Policies

All sessions expire six months from the date of purchase (unless otherwise noted), are non-refundable and non-transferable.

Clients who wish to hold a Standing* or recurring private or duet appointment must have a credit card on-file and will automatically be enrolled in our auto-pay program to guarantee their reservation. Please contact the studio if you are interested or would like to learn more about Standing Appointments.
All sessions are by appointment only.

Clients must speak with their instructor(s) to determine which group class level will be most appropriate and beneficial for them.

Harmony reserves the right to request a doctor’s note of permission to exercise for prenatal and post-rehabilitation clients.

Harmony is proud to uphold Illinois 3 day right to cancel statute.

General Policies

Please be courteous and quiet while sessions are in progress.

We kindly ask that you turn off your cell phone before entering the studio, to avoid interruption to you and others during their sessions.

If you must have access to your cell phone, please put it on the vibrate setting and keep it nearby. If you must answer a call, please do so outside of the studio.

We accept cash, check, Visa, Mastercard, and Discover

Gift certificates are available in any amount.

Please contact us with any questions about Harmony’s policies.

*STANDING Appointments are a recurring Private, Duet, Equipment or Studio Class that will be reserved and held for said client in perpetuity until the client chooses to cancel or the instructor is no longer available at said time. Harmony reserves the right to cancel all Standing Appointments.